Have you experienced the MicroThermics Difference?
Beyond our unique product attributes, partnering with MicroThermics affords you the following benefits:
MicroThermics Inc. is exclusively focused on the design, development and manufacture of customized small scale continuous flow thermal processing systems. It is not one of a number of things we do – it is the ONLY thing we do.
This means that everyone at MicroThermics is an expert in their field and is exclusively focused on understanding and meeting your specific needs.
MicroThermics Inc. has been established for almost twenty years, and has an unrivaled record of meeting the needs of an ever increasingly sophisticated global market.
This means that not only can your unique requirements be met today, but your changing needs can be sustained over time.
MicroThermics Inc. provides our clients with unique solutions to their unique challenges. To make sure we fully understand your needs, we use a process of interactive needs based discussions from which we develop customized solutions.
This means that you can be sure that our solution, designed to meet your specific requirements, will meet or exceed your performance expectations.
An important part of our solution is hardware, but it is the expertise that surrounds our product that truly differentiates us. Our program permits clients to constantly tap into this expertise throughout the life of their system.
This means that you will have the benefit of a close ongoing relationship with us. This relationship is why we believe the expression “clients” and not customers, best describes our on-going interactions before, during and after installation.
Some examples of the sharing of our knowledge include our tailor made training programs and plant trial exercises. Clients are encouraged to call upon our expertise to help them become better at what they do. As an example, many clients have been surprised to learn that not all HTST/UHT processes are the same.
This means that the acquisition of one or more of our solutions entitles you to seek help from our considerable technical resources. Frequently our founder Dr. John Miles, an eminent thermal process technologist, will engage in the problem solving process.
MicroThermics takes considerable pride in helping our clients expand the product application and development reach of their MicroThermics solution. It is unique in our industry and represents a major cornerstone of our growth.
This means that as growth opportunities present themselves to you, you can leverage the expertise at MicroThermics to help with expanding the utilization of your system.
To facilitate the ease of service and support of your MicroThermics hardware, we have positioned ourselves as a “one stop shop” for all of your requirements.
This means that anything that you may need including replacement parts, technical support or training is available with a single telephone call. For routine parts and consumables ordering we offer an ecommerce facility.
MicroThermics produces only high quality solutions and warrants parts and labor for twelve months. Systems are fully tested and are guaranteed to perform to specification. In addition we will provide ongoing support for the life of the hardware.
This means that you can be assured that when choosing a MicroThermics solution it will perform as you expect and there will not be any unexpected surprises.
Most importantly MicroThermics provides the most cost effective solutions in the industry. We understand the importance of your total investment in dollars, time and effort. Our complete solutions are focused on ensuring your return on your complete investment.
This means that you can be comfortable knowing that your investment in a MicroThermics solution will make you more effective by, helping to avoid costly downtime, improve efficiency, and improve product development cycle times.